Service Management & IT Organisation

IT services must adapt flexibly to business changes, fulfil high quality standards, and still be cost effective all the time. These requirements demand a service-oriented organization set up perfectly to meet demands together with constantly improving IT service processes.

Our services as independent, neutral consultants:

• Analysis of your IT service processes and your IT organization
• Elaboration of a planned scenario for start-up and workflow organization
• Benchmarking and alignment of the IT services to standards and norms (ITIL, COBIT, ISO 20000)
• Database-oriented selection of supportive ITSM solutions
• Support throughout the transformation process involved in setting up the IT service organization
• Certified consultants (ISO/IEC 20000, ITIL)
  

Your benefits:

• Implementation of the sourcing strategy in a suitable organization
• Transparent exchange of services with and between outsourcing providers (vendor management)
• Solving the conflict between "sovereign" IT tasks and the role as service provider
• Swift, reliable response to changing customer demands
• Exploitation of automation potential through ITSM tools
• Elimination of cost drivers and time wasters in the processes
• Risk minimization and compliance (BS 15000/ISO 20000, SOX etc.) through managed processes

Are you interested in more information, particularly about our detailed approach? Would you like to find out about concrete references? Please get in touch!